The Process

We do things differently

Determine Fit

We want you to get to know our team, our strengths, and our previous projects so you’re comfortable with us from Day 1.Read More »

Design

Learn how we use science and mathematics to design optimal presentation environments.Read More »

Installation

Our installation process ensures your systems are up-and-running as quickly as possible.Read More »

Phase 1: Determine Fit

We live in a world where technology has become fairly commoditized.  The majority of technology integration firms all sell the same equipment for the roughly the same cost.  There are no restricted manufacturer lines that only certain integrators can procure.  You will not see a significant price difference between purchasing a Crestron touchpanel from us or from any of our competitors. All integrators can sell the Mercedes and all integrators can sell the Kia, all for roughly the same cost.  The main differentiator between integration firms is the quality of the people and the quality of the installation.

 

If you’re committed to integrating an audio video system, you’re making a significant financial investment.  You need to know the company you’re planning to hire has your best interest in mind, rather than just adding you to their quarterly quota.

 

That is why during Phase 1 of our process, we want you to get to know us.  We want you to go to our client’s sites and see our systems in operation.  We want you to hear directly from our customers that we provide value.  Come to our office and actually meet the people that will be responsible for taking your project from the design phase all the way through to completion.  Determine if we’re a good fit for your organization.

We live in a world where technology has become fairly commoditized.  The majority of technology integration firms all sell the same equipment for the roughly the same cost.  There are no restricted manufacturer lines that only certain integrators can procure.  You will not see a signficant price difference between purchasing a Crestron touchpanel from us or from any of our competitors. All integrators can sell the Mercedes and all integrators can sell the Kia, all for roughly the same cost.  The main differentiator between integration firms is the quality of the people and the quality of the installation.

 

If you’re committed to integrating an audio video system, you’re making a significant financial investment.  You need to know the company you’re planning to hire has your best interest in mind, rather than just than just adding you to their quarterly quota.

 

That is why during our Phase 1 of our process, we want you to get to know us.  We want you to go to our client’s sites and see our systems in operation.  We want you to hear directly from our customers that we provide value.  Come to our office and actually meet the people that will be responsible for taking your project from the design phase all the way through to completion.  Determine if we’re a good fit for your organization.

Program Report & Opinion of Probable Cost

Designing a system takes numerous hours of intellectual capital from the company‘s highest paid engineers.  Additionally, the design of AV systems often morph throughout the design process, usually due to budget or adding/deleting functionality.  Integration companies can not allocate days worth of engineering time to design a turn-key system knowing that the scope will probably change or the customer could choose another integrator.  For this reason, we provide you a Program Report and an Opinion of Probable Cost during the initial phase of your project.

 

The Program Report will be a quick reference document outlining our understanding of your project.  Please review the Program Report to ensure our understanding of your project is correct.

 

The Opinion of Probable Cost is an accurate estimate for your project.  The OPC contains a small percentage variable to account for room conditions specific to your environment.  Once Phase 2 is complete, the OPC will be refined to a concrete cost which will fall in the OPC range.

Commitment

Once you determine Synergy Media Group is a good fit for your organization, our program report is an accurate description of your needs, and the OPC falls in line with your budget, we require an commitment to proceed.  It’s an informal process of just sending us an email that you will be proceeding with Synergy Media Group as your design/installer of choice.  This commitment allows us to allocate our engineering resources specifically for your project.

Phase 2: System Engineering and Design

Too often during the bid phase of projects, our competitors take a best guess at essential aspects of your project.  They guess on the correct number of ceiling microphones for large group audio conferencing.  They guess on the size of the display.  They guess on the brightness of the projector.  The problem with this is they are all guesses when there are mathematical formulas to solve every aspect.

 

Once we have the informal commitment required in the first phase, we send an engineer to your site to take ambient light readings to determine the actual brightness required by your projector.  We take Sound Pressure Level readings of your specific room to determine how many microphones and speakers are required for optimal audio.  It makes no sense to guess that an eight foot projection screen is what’s required when a mathematical formula that determines optimal viewing for the furthest viewer suggests a different screen size.

 

Synergy creates optimal designs for your specific space.  Using science and mathematics is our bread and butter.  Sure, we could guess with 80% accuracy what will work for your room based on past experiences.  But you’re investing significant money for your technology system and we think 100% optimal is significantly better than 80% optimal.

 

Almost none of our competitors perform this analysis, and it’s the most important step of the entire process.  Do not settle for sub-par or non-existent analytics.

 

Once all onsite engineering is complete, we will provide you with a complete proposal and a concrete cost for your project.  If the scope of your project remained the same and our final, concrete proposal price is outside our Opinion of Probable Cost, you can terminate our informal agreement immediately.  If the pricing is within our OPC, this is where a formal purchase order will be generated.

Phase 3: Installation

After receipt of your purchase order, all equipment is ordered immediately.  CAD drawings will be created so you will have as-built drawings of your technology systems.  Our Crestron programmer will sit down with you to determine the look/feel/style of your touch panel. We will coordinate with your general contractor and/or electrician to call out exact locations of power outlets, conduit runs, or any construction requirements.  We will meet your IT contact to pass along firewall information, bandwidth requirements, and IP Addressing schemes. We pull all cabling prior to your equipment arrival so that we can bring your systems online as quickly as possible.

 

Once your equipment arrives in our office, we will build your technology racks in our office to minimize our time on site.  We deliver the integrated racks to your site and complete the cable terminations, equipment installation, and hardware configurations.

 

Our Crestron programmer will upload your custom code for your touch panel.  The EDID (Extended Display Identification Data) strategy will be tested and confirmed.  The functionality of the room as whole will be tested.

TRAINING

Before we turn over the system to you, we want to make sure your users are trained on how to use the new technology. The system will be extremely easy to use for most users, but a Train the Trainers session insures the key people in your company are comfortable with the technology. We offer options of recording the training session so users can digest the content on their own time or we can include help videos directly on the touch panel.